Privacy Policy

Barnet Man and Van Privacy Policy

This Privacy Policy explains how Barnet Man and Van collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all individuals who use, or enquire about using, Barnet Man and Van services in the Barnet area, whether as private individuals or on behalf of a business.

Barnet Man and Van is the data controller for the personal data described in this Privacy Policy. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018.

Personal data we collect

We may collect and process the following categories of personal data when you contact us, request a quote, make a booking, or use our services:

Identification and contact details such as your full name, postal address, service addresses for collection and delivery, contact preferences.

Booking and service information such as dates and times of your booking, type of service requested, size and nature of the items to be moved, access details for properties, instructions you provide, proof of service completion.

Payment and transaction information such as details of payments you make to us, payment method, amount, currency, date and time of payment, and an internal transaction reference. We do not store full payment card details; where card payments are used, these are processed by a secure payment processor.

Communication records such as emails, online enquiries, message logs, call notes and any feedback or complaints you submit. These may include information about your preferences and your experience of our services.

Website and usage information such as technical information collected when you visit our website, including your approximate location, device type, browser type, and information about how you interact with our pages. This may be collected using cookies or similar technologies where permitted by law and your browser settings.

Business customer information for customers booking services on behalf of an organisation, such as company name, job title and role, and relevant business contact details.

How we use your personal data and lawful bases

We only process your personal data where we have a lawful basis under data protection law. Depending on the context, we may rely on one or more of the following legal grounds.

Performance of a contract: We use personal data to provide and manage our services, including to create and confirm bookings, plan routes and timings, carry out removals and related services, communicate with you about your booking, issue invoices, process payments, and handle queries directly related to the service you have requested.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests and where your interests and rights do not override those interests. This includes managing and improving our services and operations, keeping internal records and accounts, handling customer service issues, complaints and disputes, maintaining security and preventing fraud or misuse of our services, training our staff and monitoring service quality, and sending existing customers limited service-related updates.

Legal obligations: We may process and retain personal data where necessary to comply with our legal and regulatory obligations. This includes maintaining tax and financial records, cooperating with law enforcement or regulatory authorities where we are legally required to do so, and meeting our health and safety responsibilities in connection with the services we provide.

Consent: In some cases, we may rely on your consent, for example for certain types of optional marketing communications or for the use of certain cookies or tracking technologies. Where we rely on consent, you may withdraw it at any time. Withdrawing consent will not affect the lawfulness of processing carried out before your withdrawal.

Data retention

We keep personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, or as required by law.

Service and booking records are generally kept for a period that allows us to handle queries, disputes or potential claims concerning the services provided, and to satisfy our legal and tax obligations.

Financial and accounting records, which may include personal data linked to transactions, are retained for the period required by applicable tax and financial reporting laws.

Communication records, including general enquiries and correspondence, are retained for a period that allows us to respond to you, improve our services and maintain appropriate business records.

Marketing information and preferences are retained until you opt out or withdraw your consent, or for a period during which we can demonstrate that our communications remain relevant and proportionate.

When personal data is no longer required for the purposes for which it was collected and no legal obligation requires us to keep it, we will securely delete, anonymise or destroy it.

Sharing your personal data and data processors

We may share your personal data with carefully selected third parties where necessary for the purposes described above, and only to the extent required.

Service providers and processors: We use third party providers to help us run our business, such as IT and hosting providers, payment processors, customer relationship management tools, communication and messaging platforms, and providers of secure data storage and backup. These third parties act as data processors and are only permitted to process personal data on our documented instructions. They are required to implement appropriate security measures and must not use the data for their own purposes.

Professional advisers: Where necessary, we may share personal data with our professional advisers, such as accountants, legal advisers or insurers, in order to obtain advice, manage risks or handle legal claims.

Authorities and law enforcement: We may disclose personal data where required to comply with a legal obligation, court order or request from an authorised public body. We may also share information where we believe it is necessary to protect our rights, property, safety or the safety of others.

We do not sell your personal data to third parties. If, in the future, Barnet Man and Van undergoes a business reorganisation, merger or transfer, limited personal data may be shared with another organisation as part of that process, subject to appropriate safeguards.

International data transfers

Where our use of third party service providers involves the transfer of personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, such as using countries with adequacy regulations or implementing standard contractual clauses or equivalent legal measures.

Security of your personal data

We take the security of personal data seriously and use appropriate technical and organisational measures to protect it from unauthorised access, loss, alteration or disclosure. These measures include restricted access to personal data to those staff and contractors who need it to perform their duties, secure storage and backup solutions, and measures designed to maintain the integrity and confidentiality of our systems.

While we take reasonable steps to protect personal data, no method of transmission or storage can be guaranteed to be completely secure. You are responsible for choosing secure methods when providing information to us and for keeping any reference numbers or identifiers confidential.

Your data protection rights

If you are a customer, or a prospective customer, of Barnet Man and Van in the Barnet area, you have a number of rights under data protection law in relation to your personal data.

Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain information about how we use it.

Right to rectification: You can ask us to correct inaccurate personal data and to complete incomplete information.

Right to erasure: In some circumstances, you can request that we delete your personal data. This right is not absolute and may be limited where we need to retain information for legal or contractual reasons.

Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, for example while we are reviewing a concern you have raised about its accuracy.

Right to data portability: In certain cases, you can request that we provide you with personal data you have given us in a structured, commonly used and machine-readable format, or that we transmit it directly to another controller where technically feasible.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling based on those interests. We will stop processing unless we can demonstrate compelling legitimate grounds. You also have an absolute right to object at any time to the use of your data for direct marketing purposes.

Rights in relation to consent: Where we process your data on the basis of consent, you can withdraw that consent at any time. This will not affect processing that has already taken place but may affect our ability to continue providing certain optional features.

You also have the right to lodge a complaint with the Information Commissioner's Office if you have concerns about how we handle your personal data. We encourage you to contact us first so we can try to resolve your concerns directly.

Scope of this Privacy Policy and updates

This Privacy Policy applies to all Barnet Man and Van customers and prospective customers in the Barnet area who enquire about or use our services. It covers personal data collected offline and online, including via our website, over the phone and in the course of providing services at your premises.

We may update this Privacy Policy from time to time to reflect changes in our services, the way we process personal data or our legal obligations. Any changes will take effect when the updated policy is made available. You should review this page periodically to stay informed about how we handle your personal data.