Terms and Conditions

Barnet Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Barnet Man and Van provides man and van, removals, transport, loading, unloading, and related services. By making a booking, requesting a quotation, or allowing our team to begin work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given:

Customer means the individual or business requesting or paying for the services.

Services means any man and van, removal, transport, packing, loading, unloading, or related services supplied by Barnet Man and Van.

Vehicle means any van or other vehicle used by us to carry out the services.

Goods means the items, furniture, personal belongings, equipment, or materials that are to be moved, transported, or handled by us.

Contract means the agreement between you and Barnet Man and Van for the supply of services, incorporating these Terms and Conditions and any written quotation or confirmation given by us.

2. Service Area and Availability

Barnet Man and Van operates primarily within London and the surrounding areas, offering man and van and removal services for residential and commercial customers. Services to and from other locations may be provided by prior agreement. All bookings are subject to vehicle and staff availability on the requested date and time.

3. Booking Process

3.1 You may request a quotation by providing accurate details of the required services, including collection and delivery addresses, access information, parking arrangements, number and type of items, and any special handling requirements.

3.2 Quotations are based on the information you provide. If the information supplied is incomplete or inaccurate, we may adjust the price or refuse to carry out part or all of the services.

3.3 A booking is only confirmed when we have explicitly accepted your request for services and provided a booking confirmation, which may be given verbally or in writing. We reserve the right to decline a booking at our discretion.

3.4 It is your responsibility to ensure that all details on the booking confirmation are correct. Any discrepancies must be notified to us as soon as possible before the service date.

4. Services Provided

4.1 Our services may include loading, transportation, unloading, and, where agreed in advance, packing and unpacking of goods. The exact scope of services will be set out in your quotation or booking confirmation.

4.2 Unless specifically agreed in writing, we do not provide disconnection or reconnection of appliances, dismantling or assembly of furniture, or any electrical, plumbing, or specialist installation services.

4.3 We will use reasonable skill and care in providing the services and will transport your goods in a suitable vehicle, taking into account the nature and volume of the items.

4.4 We reserve the right to use sub-contractors or agents to perform part or all of the services. In such cases, these Terms and Conditions will still apply.

5. Customer Responsibilities

5.1 You are responsible for:

Ensuring proper access to the collection and delivery addresses, including suitable parking and clear routes for moving items.

Obtaining any parking permits, permissions, or authorisations required to allow our vehicles to park and load or unload safely and legally.

Making sure that goods are packed securely and appropriately, unless packing services have been agreed as part of the contract.

Ensuring that all items to be moved are clearly identified and that no items are left behind unintentionally.

5.2 You must not request us to move or handle any items that are illegal, dangerous, perishable, explosive, flammable, or otherwise unsuitable for standard removal and transport services.

5.3 You must be present or represented at the collection and delivery addresses to oversee the work, direct the placement of items, and sign any necessary paperwork.

6. Pricing and Payments

6.1 Our charges may be based on an hourly rate, a fixed price quotation, or a combination of both, as specified in your booking confirmation.

6.2 Prices are quoted on the assumption of normal access conditions, reasonable loading distances, and accurate information about the volume and nature of goods. Extra charges may apply for:

Significant additional items not disclosed at the time of booking.

Delays or waiting time caused by issues outside our control, such as keys not being available, incomplete packing, or waiting for access.

Long carry distances, restricted access, or the need to use stairs where this was not indicated in advance.

6.3 Unless otherwise stated, our charges do not include congestion charges, tolls, parking fees, or fines. Any such costs incurred in the proper provision of the services will be payable by you in addition to the quoted price.

6.4 We may require a deposit or full payment in advance to secure your booking. Any remaining balance is payable on or before completion of the services, in accordance with the payment terms notified to you.

6.5 We reserve the right to refuse to start or continue the services if payment terms are not met.

6.6 If payment is not received when due, we may charge interest on the overdue amount at the statutory rate, and we may also recover reasonable costs of collecting the debt.

7. Cancellations and Amendments

7.1 If you need to cancel or amend your booking, you must notify us as soon as possible.

7.2 We reserve the right to apply cancellation charges as follows, unless agreed otherwise:

More than 7 days before the service date: no cancellation fee, and any deposit may be refunded or transferred at our discretion.

Between 7 days and 48 hours before the service date: a reasonable cancellation fee may be charged, which may include some or all of any deposit paid.

Less than 48 hours before the service date or on the day of service: we may charge up to 100 percent of the agreed price.

7.3 If you request significant changes to the booking, such as the date, time, addresses, or volume of items, this will be subject to availability and may result in a revised quotation. If we are unable to accommodate the new requirements, and the booking is cancelled as a result, cancellation charges may apply.

7.4 We may cancel or postpone the services if circumstances arise beyond our reasonable control, including but not limited to severe weather, accidents, road closures, vehicle breakdowns, staff illness, or safety concerns. In such cases, we will seek to rearrange the services at a mutually convenient time. Our liability for such cancellations will be limited to any deposit or prepayment you have made for the affected booking.

8. Access, Parking, and Delays

8.1 You are responsible for providing safe and legal parking for our vehicle at both collection and delivery addresses. If suitable parking is not available, we may be unable to carry out the services, or additional charges may apply for extra time or distance.

8.2 If the services are delayed or prevented due to reasons beyond our control, including but not limited to issues with keys, building access, or your failure to be present at the agreed time, we may charge for waiting time or reschedule the work at additional cost.

8.3 We will not be liable for any loss or expense you may incur as a result of delays caused by circumstances outside our reasonable control.

9. Goods Not Accepted for Transport

9.1 We do not accept responsibility for moving or transporting the following items unless we have specifically agreed to do so in writing and suitable arrangements have been made:

Valuables, including cash, jewellery, watches, artwork, antiques, collectibles, or items of exceptional value.

Perishable goods or items requiring controlled temperatures.

Hazardous materials, including but not limited to gas cylinders, paints, solvents, chemicals, explosives, weapons, or illegal items.

9.2 If any such items are included without our knowledge, they will be moved entirely at your risk, and we may remove or refuse to transport them.

10. Liability and Limitations

10.1 We will take reasonable care in handling and transporting your goods. However, our liability for loss or damage is subject to the limitations set out in this section.

10.2 We will not be liable for:

Normal wear and tear, minor scratches, or scuffs that may occur during handling and transport.

Damage to goods that were already defective, worn, or fragile, or which are not adequately packed.

Loss of items not properly labelled, listed, or made available at the time of loading.

Damage resulting from your instructions being incorrect, incomplete, or misleading.

10.3 You must inspect the goods as soon as reasonably possible on completion of the services. Any visible loss or damage should be reported to our team on the day of service. Any subsequent claim must be notified to us in writing within a reasonable period of discovering the issue.

10.4 Our total liability for loss or damage to goods arising from our negligence or breach of contract shall be limited to a reasonable amount taking into account the value of the affected items and the price paid for the services. We may request evidence of the value and condition of the items.

10.5 We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

10.6 We will not be liable for indirect or consequential losses, including loss of profits, income, or contracts, arising from or in connection with the services.

11. Customer Indemnity

11.1 You agree to indemnify us against any claims, losses, damages, costs, or expenses we may incur as a result of:

Your breach of these Terms and Conditions.

Any third-party claims arising from your failure to obtain necessary permissions for access, parking, or the removal of goods.

Any fines, penalties, or charges imposed on us due to your instructions, including parking or access-related offences.

12. Waste, Disposal, and Environmental Regulations

12.1 Barnet Man and Van is a removal and transport provider and is not a general waste carrier unless specifically agreed. We will not remove or dispose of waste, rubble, household refuse, or construction debris unless this has been agreed in advance and complies with applicable regulations.

12.2 Any removal or disposal of items that could be classified as waste must comply with UK waste and environmental laws. We reserve the right to refuse to remove or dispose of items that are not suitable for standard transport or that would breach legal or environmental requirements.

12.3 You are responsible for ensuring that items presented for removal are lawful and safe to transport and that any necessary documentation or permits for disposal are obtained where required.

13. Insurance

13.1 We maintain insurance cover appropriate for our business operations. Details of cover can be provided on request.

13.2 You are encouraged to arrange your own insurance for high-value or particularly fragile items, or for any additional cover you may require beyond the limits set out in these Terms and Conditions.

14. Complaints and Disputes

14.1 If you are dissatisfied with any aspect of the services, you should raise the issue with our team as soon as possible so that we have an opportunity to address the problem.

14.2 If your concern is not resolved at the time, you may submit a formal complaint in writing, providing full details of the issue, the date of service, and any supporting evidence. We will investigate and aim to respond within a reasonable period.

14.3 Any disputes arising out of or in connection with the contract shall first be discussed in good faith between the parties in an effort to reach an amicable resolution.

15. Data Protection and Privacy

15.1 We will collect and use your personal data only for the purposes of providing our services, managing bookings, handling payments, and meeting legal obligations.

15.2 Your information will be handled securely and will not be shared with third parties except where necessary for the performance of the services, for legal or regulatory reasons, or with your consent.

16. Changes to These Terms

16.1 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.

16.2 Any updated terms will take effect for new bookings from the date they are published or otherwise made available.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any contract between you and Barnet Man and Van, are governed by and shall be construed in accordance with the laws of England and Wales.

17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions or the services provided.

18. General Provisions

18.1 If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions shall remain in full force and effect.

18.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.

18.3 The contract is between you and Barnet Man and Van. No other person shall have any rights to enforce any of its terms.